Refund & Cancellation Policy

01. Scope & Nature of Digital Credit Packs

This policy sets forth the cancellation and refund rules applicable to purchases made on PanicDM (panicdm.com), operated by LazyLabs, a trade name of Kim Vereecke (Enterprise / VAT No: BE 1041.759.412, registered at Beke 81, 9950 Lievegem, Belgium), and processed via our Merchant of Record, Paddle.com.

PanicDM sells digital consumable usage credits:

One-Shot Pack • $2.99 30 Encounter Credits Immediate digital delivery to your account balance.

Campaign Vault • $7.99 105 Encounter Credits Immediate digital delivery to your account balance.

Upon successful checkout, digital credits are allocated automatically and instantly to your PanicDM account via verified Paddle webhooks.

02. 14-Day Statutory Right of Withdrawal (Unspent Packs)

Under European Union consumer legislation (Directive 2011/83/EU on Consumer Rights) and international consumer standards, you have the right to withdraw from a purchase and obtain a full 100% refund within 14 calendar days from the transaction date, provided that the purchased credit pack remains wholly unspent.

If you have not consumed any of the credits included in the purchased pack, you are eligible for an unconditional full refund.
No cancellation penalty, administrative fee, or reason is required for unspent pack returns within the 14-day window.
Upon issuance of the refund, the corresponding unspent credits are removed from your account balance.

03. Consumed & Spent Credits Exception

In accordance with European Union consumer law regarding digital content and services:

info Statutory Exception for Consumed Digital Content

When you execute an encounter generation (consuming 3 credits per generation), the AI procedural generation service is executed immediately with your prior express consent. Under Article 16(m) of EU Directive 2011/83/EU, your statutory right of withdrawal ceases once the digital service has been executed. Therefore, credits that have already been spent to generate encounter content are non-refundable.

For partially spent packs, refunds are not available on a prorated basis for spent portions. If you experience technical defects during generation, see Section 04 below.

04. Technical Defects & Outage Guarantee

We stand behind the operational quality of our tactical encounter generator:

Failed Generations: If an unforeseen system error, database timeout, or Groq API disruption deducts credits from your balance but fails to render and save your encounter content, our system's transactional ledger automatically rolls back or restores your balance.
Manual Restoration: If you believe a credit deduction occurred incorrectly due to a technical glitch, contact our support team at [email protected] within 14 days. We inspect our server diagnostics and will restore your missing credits immediately or issue a full refund via Paddle.

05. How to Request a Refund

Requesting a refund is straightforward and can be completed via either of the following channels:

mail Method A: PanicDM Support

Send an email to [email protected] containing:

Your registered account email
Your Paddle Order ID / Transaction ID
A brief reason for the refund request

Response window: Within 24–48 hours.

open_in_new Method B: Paddle Order Support

You can contact Paddle Buyer Support directly:

Click the support link in your Paddle email receipt.
Or visit paddle.net to retrieve your order.

Paddle handles order lookups and refunds directly.

Refund Timing: Once approved, Paddle credits the refund back to your original payment method (credit card, PayPal account, etc.). Funds typically reflect on your bank or card statement within 3 to 5 business days.

06. Questions & Support Contact

For any questions regarding billing, order numbers, or credit balances:

PanicDM Operations • LazyLabs (Trade name of Kim Vereecke) Enterprise / VAT Number: BE 1041.759.412 Registered Address: Beke 81, 9950 Lievegem, Belgium (EU) 🇧🇪 Direct Email: [email protected] Paddle Buyer Assistance: paddle.net